Returns Process

This page (together with the documents referred to on it) tells you the process on which we supply any of the products (Products) listed on our website ukrailwaysleepers.co.uk (our site) to you. Please read our terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Our Returns Policy

1 Returns will be accepted in the following circumstances;

a. for Products returned within the seven-day cooling-off period referred to in clause 4, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. The Products must be returned as new and, where practicable, in their original packaging. In this case, we will refund the price of the Product in full but you will be responsible for the cost of returning the item to us and if you return it at our expense we are entitled to charge you such expense, which shall be a maximum of the charge payable by us to our courier.

b. for defective products we will examine the returned Product together with the Quality Control Report (as detailed at clause 8). Products returned by you because of a defect not caused by you or your servant or agent (including builder, tradesmen, other installer) will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If, after examination, we find the returned Product to be defective due to a defect not caused by you or your servant or agent (including builder, tradesmen, other installer) we will notify you in relation to your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. If upon return, the damaged products have been modified or have undergone any attempted installation, you may be responsible/liable for any costs of return or redelivered product that is not in the condition previously stated.

c. for Products that are not defective or that you wish to return outside of the seven-day cooling off period referred to in clause 4, they must be returned to us within 30 days from the date of delivery. Products must be returned to us, in unused condition and, where practicable, with original packaging, at your own cost, to reach us within the 30 day period. The Products must also be returned to us in accordance with the Returns Process set out in clause 2. We will then provide you with the opportunity to choose a replacement product, for the same purchase price as the returned product, or issue you with a voucher for the price of the returned product.

2. Returns Process

Please see our website page here.

Policy Changes